Organize feedback into customer stories
- Stories can be further organized by type (issue, feedback or other), status and priority.
- Instantly obtain a cohesive and high-level view of your customer's needs
- Merge similar customer stories
Your team can submit feedback from anywhere, and as a product manager, you can review all incoming feedback and organize them as Insights in Stories.
Improve efficiency by empowering your team to capture feedback in seconds though our browser extension or integrations such as Slack, Intercom, Helpscout and more,
As a product manager, it’s crucial to understand that different customers have different needs.
By capturing and collecting all feedback from its original source, you’ll be able to know what your customers actually want, and why - instead of just guessing through an upvote.
Use UserVitals and customer feedback to instantly obtain a cohesive and high-level view of your customer’s needs.
By organizing feedback into use cases on a central platform, you align your product team and customer-facing teams to create plans backed by real user insights.
The customer portal can be configured to work as a public roadmap, or alternatively kept as a private roadmap - just for your customers or internal team.
Customers can leave further feedback on any roadmap items, allowing your team to make ongoing improvements.
UserVitals enables you to automatically update your users on the status of their feedback as it moves through different product development stages.
To keep users in the loop of all your great product changes, they can subscribe to updates and get notified for every changelog release.