Organize feedback into customer stories
- Stories can be further organized by type (issue, feedback or other), status and priority.
- Instantly obtain a cohesive and high-level view of your customer's needs
- Merge similar customer stories
Submit feedback in seconds from any web platform using the UserVitals browser extension.
Any team member can submit feedback to the Inbox where it will get reviewed by PMs, converted into insights, and assigned to a story.
Integrate with your existing customer-facing platforms to submit feedback when and where you receive it
Now it’s easier than ever stay on top of all incoming feedback and submit it in real-time while it’s still relevant.
Customers can easily log in to the customer portal with SSO and add new feedback straight to your team’s Inbox.
Giving your customers a convenient feedback submission location saves you the time of capturing their feedback from other platforms.
Show your customers that you are bringing their insights to life through the UserVitals customer portal.
The customer portal can be configured to work as a public roadmap, or alternatively kept as a private roadmap - just for your customers or internal team.
Your customers can continue to actively get involved by adding further feedback on any roadmap items.
Make your customers a part of the conversation at every stage by allowing them to view the status of their feedback submissions at an time.
Increase customer satisfaction by sending automatic email updates that inform customers on how their feedback has been used.
To be the first to know of any official product changes, your customers can subsribe to changelog updates.