Admin and Customer Portals

Collaborate with your team on your feedback loop and share product updates to engage customers

Admin Portal
  • Manage all aspects of your feedback loop from feedback collection to publishing changelogs
  • Collaborate with your team to review product feedback and make informed product decisions

  • Control the visibility of your changes by setting it for different audiences
Customer Portal
  • Customers can directly submit feedback and receive updates on its status
  • Share your progress through a branded roadmap and collect further feedback on it

  • Enage customers with your latest product updates by announcing them in your changelog

Admin Portal

The admin portal is the all-in-one place for your team to access account settings and manage your feedback loop

Customize your feedback management

  • Review all incoming feedback, organize stories, create roadmaps, publish changelogs, and manage account settings
  • Add custom categories and labels to effectively organize your information
  • Control how different audiences (i.e. public, customers, and your team) can view your admin portal changes
Email update sent to a customer showing that their feedback submitted has a new status

Review and act on product feedback

  • Feedback collected by any team member from anywhere on the web all gets consolidated here
  • You and your team can collaborate to filter and review all incoming product feedback
  • Organize your related feedback into stories and use all the insight to make informed product decisions.
List of product roadmap items with visibility settings for private and public roadmap boards

Customer Portal

The customer portal is the main touchpoint for your customers to interact with the feedback loop and stay updated

Engage customers with your progress

  • The product roadmap is where your customers can see a visual representation of your product's upcoming changes
  • Make it a public roadmap so everyone can see your progress, or keep it private for just your customers or internal team
  • To strengthen your product decisions, your customers can add further feedback for any roadmap items
Email update sent to a customer showing that their feedback submitted has a new status

Share product updates

  • The changelog displays your list of product updates, such as product improvements, bug fixes, and new features
  • Changelogs allow you to celebrate your team's hard work and keep your customers in the loop
  • Customers can even subscribe to updates to be the first to know of any changes
List of product roadmap items with visibility settings for private and public roadmap boards

Collect and display customer feedback

  • Customers can easily add new feedback right in the customer portal and send it straight to your feedback portal
  • The customer portal keeps customers updated by showing them the status of all their feedback submissions
  • UserVitals send automatic email updates to customers when the status of their feedback changes
Email update sent to a customer showing that their feedback submitted has a new status
Are You Ready?

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