Frequently Asked Questions

Have a question about UserVitals? Our most frequently asked questions are answered for you below. Still need help? Chat with us or check out our help centre.

How is UserVitals an "all-in-one" feedback management solution?

Well, Uservitals is able to condense all the features you need for building better products into a simple dashboard. We provide Customer & Admin Portals, a Chrome Extension, Tracked InsightsStories, a Roadmap, Changelog, and more. You can learn more about our features here.

How long is a UserVitals free trial?

Our trials currently last for 7 days. If you decide to onboard your team through to our Changelog and Roadmap features, we're able to accommodate for up to 30 days. Looking to extend an existing trial? Reach out to us here. Ready to get started with UserVitals? Start a free trial now.

Does UserVitals support integrations? 

Yes we do! We currently provide full support for CRM tools Intercom, Helpscout and Crisp. We also provide support for automation tools like Zapier and more! You can see our full list of integrations here.

Can I add my company's brand to my roadmap? 

Yes, absolutely you can! Keep your roadmap aligned with your branding by adding your logo and brand color. With customized branding, you will have a professional roadmap ready to show customers and stakeholders. Learn more here.

What are Admin and Customer Portals?

The two main areas that display information for your UserVitals account are the admin portal and customer portal. The admin portal is the all-in-one place for you and your team members to access account settings and manage your feedback loop, whereas the customer portal is the main touchpoint for your customers to interact with the feedback loop and stay updated. Read more here.

What is an Inbox Message in UserVitals?

An inbox message is a message obtained from a customer that contains feedback within it. These messages are either submitted by customers or your team members and oftentimes may include filler details that aren't exactly useful pieces of feedback. Therefore, inbox messages can be viewed as the original message, which after review from your team, can be converted into an insight and organized into a story. Read more here.

What is an Insight in UserVitals?

Insights are valuable feedback from customers that you can use to benefit or improve your product. Here at UserVitals, we collect insights from customers instead of just upvotes so you can see what's truly important and make smart product decisions based on insights from your customers. We help pull insights for you from individual pieces of feedback like quotes, testimonials and support tickets, all gathered from users from different sources. Read more here.

What is a Story in UserVitals?

Stories in UserVitals are collections of insights and feedback from many different platforms. These can be based on specific tags, topics, or feature requests, or simply on where in the roadmap this feedback occurs. Read more here.

What is a Roadmap in UserVitals? 

Your roadmap is located within the customer portal, it is where customers can see their insights and suggestions come to life. Your tasks, plans and everything that you are working on can be found here. You can choose to make your roadmap public or private. A public roadmap will be able to be viewed by everyone to see what you are working on. A private roadmap will only be able to be seen by your internal team and customers.
Read more here.

Which UserVitals plan is best for my team?

The UserVitals plans have been built to support different stages of your product’s growth. We offer Essentials, Growth and Scale packages, all curated to your specific needs. Learn more about our pricing here.

Does UserVitals Integrate with Intercom?

Yes we do! Learn about UserVitals' integrations that empower you to seamlessly collect feedback and engage customers. Learn more about our Intercom integration.

Does UserVitals Integrate with Helpscout?

Yes we do! Learn about UserVitals' integrations that empower you to seamlessly collect feedback and engage customers. Learn more about our Helpscout integration.

Does UserVitals Integrate with Slack?

Yes we do! Learn about UserVitals' integrations that empower you to seamlessly collect feedback and engage customers. Learn more about our Slack integration.

I didn't find the answer to my question. Where can I reach out?

Still need help? Chat with us or check out our help centre. We'll get back to you within 24 hours.

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