Effortlessly Collect User Feedback

Capture product feedback from anywhere and build impactful features backed by customer insights

Collect feedback anytime, anywhere

  • Track feedback wherever you’re having customer conversations - whether it be a demo, an email or a support ticket
  • Easily capture feedback from any web app through our Chrome extension
  • UserVitals integrates seamlessly tools such as Slack, Intercom, Helpscout and more
Email update sent to a customer showing that their feedback submitted has a new status

Obtain feedback from
its original source

  • Different customers have different needs so don’t hide it behind an upvote
  • By capturing feedback from its original source, you’ll be able to know what your customers actually want, and why
List of product roadmap items with visibility settings for private and public roadmap boards

Choose between Inbox Messages and Insights

  • Inbox Messages are unfiltered, larger pieces of customer feedback
  • Your team can filter and review Inbox Messages before converting the valuable pieces of feedback into Insights
Email update sent to a customer showing that their feedback submitted has a new status

Let customers directly submit feedback

  • Logged-in customers can directly submit feedback themselves within the customer portal
  • Use SSO to authenticate customers from your application
  • Confidentially request feedback by sending a magic link to customers
List of product roadmap items with visibility settings for private and public roadmap boards

Organize insights
into stories

  • Instantly obtain a cohesive and high-level view of your customer’s needs
  • Explore real insights submitted by customer within each story to make better product decisions
Email update sent to a customer showing that their feedback submitted has a new status

Control the visibility
of stories

  • Analyze and refine private stories before making them public when your team is ready
  • Collect feedback on private stories easily by sending a magic link to select customers
List of product roadmap items with visibility settings for private and public roadmap boards

Integrate feedback from any source

Create a unified feedback collection process for your entire team that ensures no customer insights slip between the cracks.

Chrome extension

  • Submit feedback from any web platform using the UserVitals Chrome extension
  • Simply highlight the customer’s feedback, categorize the insight, and send it to straight your feedback portal
  • Any member of your team can easily add feedback in seconds
Learn more
Email update sent to a customer showing that their feedback submitted has a new status

Platform integrations

  • Integrate with your team's existing customer-facing platforms to submit feedback when and where you receive it
  • Make it easier for your team to stay on track of all incoming feedback
Learn more
List of product roadmap items with visibility settings for private and public roadmap boards