Capture valuable and constructive feedback - anywhere
UserVitals allows your customers to seamlessly provide feedback through your branded customer portal. Use SSO to authenticate customers from your application.
Your team members can track feedback wherever you are having customer conversations, whether it be a demo, an email or a support ticket - capture on any web app through our chrome extension.
What about existing platforms and tools?
Beyond our chrome extension, UserVitals integrates seamlessly with Slack, Intercom, Helpscout and more to empower your customer success & product teams to collaborate on customer feedback from existing tools.
Product development with customer insights, not just upvotes
With UserVitals, easily keep track of all of common feature requests, ideas, and pain points that come through customer channels.
All feedback is valuable, so why hide it behind an upvote? Existing customer data is automatically connected to each insight, allowing your team to better understand who the feedback is from and what to do with it.
Why do I need to capture feedback in detail?
Different customers have different needs. By capturing and collecting all feedback from its original source, you’ll be able to know what your customers actually want, and why - instead of just guessing.
Elevate and engage with the voice of your customers
Show your customers that you are bringing their insights to life through the UserVitals customer portal.
The customer portal can be configured to work as a public roadmap - so everyone can see what you are working on. Alternatively, keep it as a private roadmap - just for your customers or internal team.
How can we incorporate the customer voice into private roadmap items?
Unlike other tools, UserVitals allows your team to confidentially request feedback. Simply send a link to customers and they will be able to view and submit their insights to a private story.