Make better product decisions with UserVitals

    Feedback management is critical to improving your product, so make sure you're using the right tool. Discover why you should choose UserVitals over Upvoty if you're committed to making the best production decisions.

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    Why choose UserVitals over Upvoty?

    UserVitals

    Upvoty

    Collect detailed insights, not upvotes

    Different customers have different needs. By capturing and collecting insights from its original source, you’ll be able to know what your customers actually want, and why - instead of just guessing. UserVitals shows your team the detailed feedback sent in by customers from all around the web. With this data, your team can engage in product development with confidence and work on the most impactful feature requests.

    Focuses on feature voting

    At its core, Upvoty is simply a feature voting tool and focuses on collecting upvotes rather than individual insights. Hiding feature requests behind upvotes make it difficult for your team to understand why users want a feature. Users of Upvoty will simply see many customers voting on the top requests out of convenience. This creates an issue as less customers will submit feature requests based on their personal experiences with your product.

    Collect private feedback

    UserVitals allows your team to confidentially request feedback for specific topics. Simply send a magic link to customers and they will be able to view and submit their insights to that private roadmap item. This unique feature allows your team to easily collect feedback from specific customers of your choice.

    Limited privacy settings

    Upvoty lets you create public feedback boards for customers, and private ones for internal teams. However, if you want to collect customer feedback for specific items on your private feedback board, you aren't able to send them a direct link without granting access to the entire board.

    Capture valuable and constructive feedback - anywhere

      UserVitals allows your customers to seamlessly provide feedback through your branded customer portal. Use SSO to authenticate customers from your application.

      Your team members can track feedback wherever you are having customer conversations, whether it be a demo, an email or a support ticket - capture on any web app through our chrome extension.

      What about existing platforms and tools?

      Beyond our chrome extension, UserVitals integrates seamlessly with Slack, Intercom, Helpscout and more to empower your customer success & product teams to collaborate on customer feedback from existing tools.

      Icons of integrations available for UserVitals customer feedback collection

      Product development with customer insights, not just upvotes

      With UserVitals, easily keep track of all of common feature requests, ideas, and pain points that come through customer channels.

      All feedback is valuable, so why hide it behind an upvote? Existing customer data is automatically connected to each insight, allowing your team to better understand who the feedback is from and what to do with it.

      Why do I need to capture feedback in detail?

      Different customers have different needs. By capturing and collecting all feedback from its original source, you’ll be able to know what your customers actually want, and why - instead of just guessing.

      UserVitals Chrome extension capturing customer feedback and adding it as an insight
      UserVitals Chrome extension capturing customer feedback and adding it as an insight

      Elevate and engage with the voice of your customers

      Show your customers that you are bringing their insights to life through the UserVitals customer portal.

      The customer portal can be configured to work as a public roadmap - so everyone can see what you are working on. Alternatively, keep it as a private roadmap - just for your customers or internal team.

      How can we incorporate the customer voice into private roadmap items?

      Unlike other tools, UserVitals allows your team to confidentially request feedback. Simply send a link to customers and they will be able to view and submit their insights to a private story.