Different customers have different needs. By capturing and collecting insights from its original source, you’ll be able to know what your customers actually want, and why - instead of just guessing.

Canny is a feature voting tool and focuses on collecting upvotes rather than individual insights. Hiding feature requests behind upvotes make it difficult for your team to understand why users want a feature.

Your team members can capture feedback wherever they are having customer conversations. Whether it be a demo, an email or a support ticket - easily capture insights on any web app through our Chrome extension.

Through Canny, your team can only submit feedback using their integrations or manually via feedback boards. Without a browser extension, it becomes more difficult and time-consuming to capture feedback across the web.

At UserVitals, we aim provide affordable pricing for our users, which is why our pricing packages are lower and provide more benefits than many alternatives. For example, UserVitals gives you around 3x more tracked users than Canny for $50 and $100 plans (tracked users: 300 vs 100, and 1000 vs 300).

Canny's plans are more costly than UserVitals, with their two main packages priced at $50 and $300, while UserVitals is $50 and $100. As your company scales to more users, your costs will continue to rise with Canny, making it a not-so-great option for growing companies.