UserVitals is the best Canny alternative

    While Canny is rising in popularity as a modern feature request tool, there are notable differences that make UserVitals more suitable for many companies. Here’s why UserVitals is one of the better alternatives to Canny.

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    Email update sent to a customer showing that their feedback submitted has a new status
    uservitals

    Starting Price:

    $50/month

    UserVitals allows you to collect feedback from more tracked users – up to 300 for our starting package.

    Canny

    Starting Price:

    $50/month

    Canny is more restrictive in their limit of tracked users – only 100 for their starting package

    Why choose UserVitals over Canny?

    UserVitals

    Canny

    Collect detailed insights, not upvotes

    Different customers have different needs. By capturing and collecting insights from its original source, you’ll be able to know what your customers actually want, and why - instead of just guessing.

    Focuses on feature voting

    Canny is a feature voting tool and focuses on collecting upvotes rather than individual insights. Hiding feature requests behind upvotes make it difficult for your team to understand why users want a feature.

    Browser extension for feedback

    Your team members can capture feedback wherever they are having customer conversations. Whether it be a demo, an email or a support ticket - easily capture insights on any web app through our Chrome extension.

    Limited feedback collection channels

    Through Canny, your team can only submit feedback using their integrations or manually via feedback boards. Without a browser extension, it becomes more difficult and time-consuming to capture feedback across the web.

    Simple, fair pricing

    At UserVitals, we aim provide affordable pricing for our users, which is why our pricing packages are lower and provide more benefits than many alternatives. For example, UserVitals gives you around 3x more tracked users than Canny for $50 and $100 plans (tracked users: 300 vs 100, and 1000 vs 300).

    Expensive pricing model

    Canny's plans are more costly than UserVitals, with their two main packages priced at $50 and $300, while UserVitals is $50 and $100. As your company scales to more users, your costs will continue to rise with Canny, making it a not-so-great option for growing companies.

    All-inclusive features

    UserVitals ensures that you receive all of the most important features - no matter what plan you purchase. Never miss out on the great features that could help your team effectively manage your feedback loop.

    Limited features

    With Canny's Starter package ($50/month), you get very limited access to their features. Some key features missing include a private feedback board, user segmentation, and roadmap prioritization. To access many main features, you must purchase the Growth package ($200/month).

    Capture valuable and constructive feedback - anywhere

      UserVitals allows your customers to seamlessly provide feedback through your branded customer portal. Use SSO to authenticate customers from your application.

      Your team members can track feedback wherever you are having customer conversations, whether it be a demo, an email or a support ticket - capture on any web app through our chrome extension.

      What about existing platforms and tools?

      Beyond our chrome extension, UserVitals integrates seamlessly with Slack, Intercom, Helpscout and more to empower your customer success & product teams to collaborate on customer feedback from existing tools.

      Icons of integrations available for UserVitals customer feedback collection

      Product development with customer insights, not just upvotes

      With UserVitals, easily keep track of all of common feature requests, ideas, and pain points that come through customer channels.

      All feedback is valuable, so why hide it behind an upvote? Existing customer data is automatically connected to each insight, allowing your team to better understand who the feedback is from and what to do with it.

      Why do I need to capture feedback in detail?

      Different customers have different needs. By capturing and collecting all feedback from its original source, you’ll be able to know what your customers actually want, and why - instead of just guessing.

      UserVitals Chrome extension capturing customer feedback and adding it as an insight