Admin Portal Features

The admin portal is the all-in-one place for you and your team members to access account settings and manage your feedback loop. Learn more about the Admin Portal in UserVitals.

Customer Portal Features

The customer portal is the main touchpoint for your customers to interact with the feedback loop and stay updated. Learn more about the features found in UserVitals' customer portal.

Customer Portal Settings

Personalize the looks and features of the UserVitals customer portal to fit your brand and make it welcoming to your users.

Customer Portal Visibility

Having control over what your customers and the public can view is incredibly important, which is why we have visibility customizations for the customer portal. Learn more about UserVitals' customer portal visibility.

Changelog Widget

Install a changelog widget on your website to show your customers the latest product updates.

Feedback Widget

Collect feedback from your customers easily through an embeddable feedback widget.

Customer Portal Widget

You can use this widget to show the items on your roadmap and show your customers the most requested feedback items without leaving your application.

What is the UserVitals Chrome Extension?

The UserVitals Chrome extension allows you to save customer feedback from any web page in seconds. Learn more about the Chrome extension.

Setting Up the Chrome Extension

UserVitals allows your team to quickly collect feedback from any web-based tool using our Chrome extension. Installing the UserVitals Chrome extension only takes a few quick steps.

Create a Roadmap

The product roadmap is where your team members and customers can see a visual representation of your product's upcoming changes. Learn more about creating a roadmap in UserVitals.

Convey Product Roadmaps

Your product roadmap is where you can show what is being planned, what is currently being worked on and what has been completed. Choose between visibility settings to share your roadmap with either your internal team, customers, or even the public.

What is a Roadmap in UserVitals?

Branded private and public roadmaps are available with UserVitals, allowing you to keep valuable stakeholders updated. Learn more about Roadmaps in UserVitals..

Make Changelog Entries

Learn how to make changelog entries in UserVitals. UserVitals displays a user's changelog in the customer portal and via a changelog widget.

What is a Changelog in UserVitals?

A changelog is a list of product updates, such as product improvements, bug fixes, and new features. Learn more about Changelogs in UserVitals.

Organize Stories

Stories help you organize your insights in a way that best benefits your product decision-making. Learn more about how to organize Stories in UserVitals.

Add Insights

Insights are valuable feedback from customers that you can use to benefit or improve your product. Learn more about how to add insights in UserVitals.

Manage Insights

In this article, we will walk through all you need to know about managing your insights.

What is an Insight in UserVitals?

Insights are valuable feedback from customers that you can use to benefit or improve your product. Learn more about Insights in UserVitals.

Use Insights to Make Product Decisions

Insights are the pieces of feedback customers leave. The insights are pulled from support tickets, quotes, testimonials, and more. They give you an idea of exactly what customers want, and these insights are crucial to making product decisions.

Collect Product Feedback

UserVitals collects insights instead of just upvotes in order to help you make smart and effective product decisions. Easily collect feedback via our Chrome extension or other partner integrations.

Add Inbox Messages

There are many different ways to add inbox messages to your UserVitals portal. Let's go through each method.

Organize Your Feedback Inbox

Keep track of all of common feature requests, ideas, and pain points that come through customer channels

What is an Inbox Message in UserVitals?

An inbox message is a message obtained from a customer that contains feedback within it. Learn more about Inbox Messages in UserVitals.

Manage Your Team Members

Collecting customer feedback is best when your team members are on board with you and everyone works together as a team. Learn more about team collaboration in UserVitals.

Changelog Widget

Install a changelog widget on your website to show your customers the latest product updates.

Feedback Widget

Collect feedback from your customers easily through an embeddable feedback widget.

Customer Portal Widget

You can use this widget to show the items on your roadmap and show your customers the most requested feedback items without leaving your application.

What is the UserVitals Chrome Extension?

The UserVitals Chrome extension allows you to save customer feedback from any web page in seconds. Learn more about the Chrome extension.

What is Single Sign-On (SSO)?

In UserVitals, SSO provides a seamless feedback experience by automatically authenticating your users with their existing accounts. Learn more about using SSO in UserVitals.

Email Forwarding

Admin accounts will all get assigned a unique email that team members can submit/forward feedback to. Learn more about email forwarding in UserVitals.

Private Feedback Links for Customers

In the UserVitals admin portal, there is a share button that creates a magic link for a particular customer, allowing them to directly access a Story detail page in the customer portal. Learn more about how to create private feedback links for customers.