Intercom can be one of the best apps for your startup, but many people don’t know how to unlock its full potential with integrations and apps. Here’s a roundup of how Intercom can help your company, all the apps that can help you achieve your best customer response, and how to use UserVitals with Intercom to get more work done without the hassle.
What is Intercom?
Intercom is a business messaging platform used to connect customers with your company, often through a chat widget embedded in your site. This allows real users to get in contact with your support or customer service teams and easily get feedback on any issues, concerns or questions they might have.
On top of these chat widgets, Intercom also offers bots and apps, product tours and much more, including a help center and inbox. At its core, Intercom is a conversational relationship platform for users and companies, but it can also help with sales and marketing. As such, it can act as a single tool to sell to and support users all throughout their customer journey.
How Intercom Can Help You
The ease of Intercom can help you easily find out what needs to be worked on or fixed, and what might need to be prioritized in your next release. It can also boost customer satisfaction, and help you easily resolve any potential issues to better retain your customers--in turn creating better customer relationships throughout their journey with your company.
Intercom has an App Store that allows you to connect your team’s other platforms to Intercom to better share information and stay on top of tasks. This can take out some of the manual work of inputting information in multiple sources and in turn help you work more efficiently.
Our Top 8 Intercom Apps
Intercom’s App Store holds many great integrations and apps for your account. We’ve rounded up our top eight apps to help you optimize your work and get better feedback from your customers.
ClickUp is an all-in-one productivity and product management platform that helps your team stay on top of tasks and projects. It helps you communicate with team members, track projects and tasks, and keep information and important documents easily available to everyone on your team. It’s a great tool for teams and companies of any size.
Its integration with Intercom lets you create tasks right from your Intercom Inbox, and link Intercom conversations to tasks. This means you can bring in important information from Intercom even easier before, taking out the manual work for you.
Pipedrive is an intuitive CRM and pipeline platform that helps you organize, prioritize and sync your sales leads so information doesn’t fall through the cracks and you can close more deals. It tracks your whole sales pipeline for you so you can monitor each customer’s journey and make it effortless for both of you.
Pipedrive’s integration with Intercom lets you sync leads, deals and conversations between the two platforms, giving your sales information more context and helping you make more conversions. You can create deals in Pipedrive from Intercom to keep your CRM up to date and quickly access any information you might need in Intercom itself.
Bonjoro helps you to boost user experience by sending personalized, one-on-one videos to customers. This can be great for welcoming new signups and better connecting with leads, creating happy customers and more conversions for your company.
Bonjoro’s integration allows you to see all necessary customer data from Intercom when creating videos in the Bonjoro app so you can keep track of important information and personalize video even more.
RemoteHQ helps you collaborate and communicate with customers as if you were in the room with them so you can better understand the platform from their point of view. It’s also great for hosting virtual meeting rooms, exploring new features, or collaborating together with other team members.
RemoteHQ helps transform Intercom chats into live, interactive co-browsing sessions with video and audio chat options. This allows you to jointly control the web app with customers while chatting. This can be especially helpful for customer success teams in onboarding and resolving issues, and sales teams by allowing for interactive demos.
Chameleon is an all-in-one product engagement tool that helps you highlight product changes and get real-time feedback to better understand your users’ needs. Most notably, it allows you to create and design product tours without any knowledge of coding.
Chameleon integrates with Intercom to help you synchronize in-app messaging between the two platforms. You can also launch tours from Intercom messages, launch Intercom from within these tours, or use Intercom segments to better target your tours.
Its integration with Intercom helps you get these videos and be better able to respond to customers and help them with their issues.
HubSpot is an inbound marketing, sales, customer service, and CRM software platform that helps companies manage their customer interactions and sales leads to boost their conversions and better communicate with users.
HubSpot’s integration with Intercom helps you update and view important data on leads and customers from within your Intercom Inbox. It automatically syncs any new leads you capture along with their data and conversations to get a complete picture of every lead’s journey.
UserVitals is a feedback management platform that helps you collect and organize customer feedback from around the web in one single place. We pull in these insights from your customer portal, website, and all around the web through our integrations and Google Chrome extension, allowing for you to see the bigger picture of your customer feedback and make more informed choices.
All of this data can then be used to create and prioritize your roadmap, add to your changelog and become more transparent and open with your customers.
UserVitals’ integration with Intercom helps you capture insights from Intercom conversations in seconds, collecting valuable customer information all in the same place for you to analyze later. This can include feature requests, future ideas and pain points.