What is an Insight in UserVitals?

Insights are valuable feedback from customers that you can use to benefit or improve your product. Here at UserVitals, we collect insights from customers instead of just upvotes so you can see what's truly important and make smart product decisions based on insights from your customers. We help pull insights for you from individual pieces of feedback like quotes, testimonials and support tickets, all gathered from users from different sources.

These insights can then be collected into Stories, which can give you a broader picture of your customer’s needs and opinions.

With insights collected backed by use cases, your team can make informed product decisions and improvements.

Where do these insights come from?

We pull these insights in from several different sources. Though we have portals for customers to leave feedback in, we also integrate with many popular apps like Slack, Gmail, Intercom and HelpScout to broaden your feedback platforms. You can also use the UserVitals Google Chrome extension to save customer feedback from any webpage and send it directly to UserVitals as an insight. For more information about the Chrome extension, click here.

How do I view my insights?

All the data we collect for you can be viewed in our app. Simply log in to your Admin Portal and all of this information will be visible to you. You can organize and sort your feedback by priority, story, user and much more.

The insights collected will be stored in the Insight page where you can organize them and add them to stories. Also, in the Contacts page, you can click on your contacts/customers to see the specific insights that they have submitted.

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How do I add an insight?

There are many different ways and options to add an insight in UserVitals.

1. Chrome Extension

You can use the Google Chrome extension by:

Highlighting the feedback you want to collect
Opening the extension to collect that insight
Choosing the insight's priority
Assigning it to a story
Pressing "Add Feedback"

2. UserVitals Integrations

You can also use UserVitals' integrations to add customer insights. You can capture insights from Slack using their global and message shortcuts. You can capture insights from Intercom when customers send it through the Intercom messenger function. In addition, you can also add insights with Help Scout, while also enabling your team to view all insights submitted in the past. For more info about integrations, click here.

Intercom Integration

3. Admin Portal

There are also multiple ways to add an insight through the admin portal. From the main page, you can click "Track Feedback" to add an insight. Also, from the insights tab, you can click "Add an Insight". Additionally, you can create a magic link for your customers to directly submit a story, click here to see how you can do this!