An inbox message is a message obtained from a customer that contains feedback within it. These messages are either submitted by customers or your team members and oftentimes may include filler details that aren't exactly useful pieces of feedback. Therefore, inbox messages can be viewed as the original message, which after review from your team, can be converted into an insight and organized into a story.
The inbox can be considered a place for all feedback coming in from a variety of sources and integrations. All of the feedback gathered from Chrome extension, Help Scout, Slack, and other integrations are sent to the Inbox where it could be filtered, labelled and reviewed. Based on the messages, users can create valuable insights which are then assigned to stories.
Learn more about how to add inbox messages.