Private Feedback Links for Customers

In the UserVitals admin portal, there is a share button that creates a magic link for a particular customer, allowing them to directly access a Story detail page in the customer portal. Learn more about how to create private feedback links for customers.

Private Feedback Links for Customers

In the UserVitals admin portal, there is a share button that creates a magic link for a particular customer, allowing them to directly access a Story detail page in the customer portal.

This feature will be highly useful if you:

  1. Have a private feedback board
  2. Have a story that is “Unlisted”
  3. Want to gather insights from a particular customer via the portal for that story.

Also, for your customers, they now have an easy way to access a specific Story to provide more detail on their use case and the importance of their request.

To generate a magic link for a customer:

1. Go to the “Stories” tab in the admin portal

2. Select a Story and click the “Share” button at the top right. Then, search for an existing contact or create a new contact.

3. After clicking “Copy Magic Link”, the link will be copied to your clipboard and you can now send it to the chosen customer contact

Keep reading to learn more about how UserVitals can help you build better products. Still have questions? Take a look at our FAQ page

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