Organize Your Feedback Inbox

Keep track of all of common feature requests, ideas, and pain points that come through customer channels

02 | Organize Feedback Inbox

Great! You've now captured feedback from your customers. What's next?

UserVitals enables you to organize feedback from a customer's direct words, instead of just hiding it behind an upvote. This way, you’ll be able to know what your customers actually want, and why - instead of just guessing!

In what ways does UserVitals help you organize your feedback? 

1. Organize feedback into customer stories

Learn more about why users are requesting certain features and tailor your solutions accordingly.

  • Instantly obtain a cohesive and high-level view of your customer’s needs
  • Explore real insights submitted by customer within each story to make better product decisions
List of stories (high level feature requests) found in the UserVitals admin portal
Learn more about why users are requesting certain features and tailor your solutions accordingly.

2. Categorize and group customer stories

Create product plans around a clear strategy backed by real user insights.

  • Stories can be further organized by type (issue, feedback or other), status and visibility
  • Merge similar customer stories to efficiently view related insights
Editing options drop down for customer stories including share, merge, and delete
Create product plans around a clear strategy backed by real user insights.

3. Control the visibility of customer stories

Keep certain customer stories private to only you and your team.

  • Analyze and refine private stories before making them public when your team is ready
  • Collect feedback on private stories easily by sending a link to selected customers
List of product roadmap items with visibility settings for private and public roadmap boards
Keep certain customer stories private to only you and your team.

4. Prioritize your feedback by customer

While all customer feedback is useful, prioritize feedback from your most valuable customers to create high-impact changes.

  • Segment your customers in the contacts page to easily see which customers matter to your team the most
  • Set the priority of customer stories by the importance of the customers who have submitted insights for it
Customer feedback submission form with prioritization settings of blocker, must have, and nice to have

Keep reading to learn more about how UserVitals can help you build better products. Still have questions? Take a look at our FAQ page.

Next: Plan Your Roadmap

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