Manage Your Team Members
Collecting customer feedback is best when your team members are on board with you and everyone works together as a team. By giving your team access to your UserVitals admin portal, they will be able to help collect feedback, organize it, make product decisions, and update customers. Here are some examples of how members of your team can get involved:
- Customer success teams would be perfect for helping collect feedback since they are already in direct contact with customers and hear all their concerns
- Product managers are vital to analyzing the submitted feedback and making product decisions on what features to implement next
- Engineering teams can oversee the incoming feedback and upcoming product changes to better understand the scope of product issues and how they can help improve the product.
- Marketing teams can help write the changelog entries and create relevant assets such as product screenshots and promotional images. By having them directly work on the changelog, they'll have a stronger understanding of the product changes and can write better marketing copy.
To add your team members to join your UserVitals workspace, log in to your admin portal, click on Settings, and then click on Team Members. Here you can send them an email invite. Once they accept the invite, they become a team member and will have access to all admin-level activities such as collecting feedback, using the admin portal, and controlling the customer portal.