Intercom Start Guide

Intercom Start Guide

How to set up UserVitals with Intercom

Login to the UserVitals admin portal. Open settings and select Intercom under "Integrations

Click “Connect With Intercom” to connect your Intercom account with UserVitals.

How to use the UserVitals in the Intercom Inbox

Login in to your Intercom workspace.

Navigate to Inbox.

You’ll find the Details panel on the right side of Intercom. Click on Customize to modify the panel.

You’ll find a list of Add-ons. Click UserVitals to install it.

Submit Feedback

Click on "Add Feedback" to load the form.

After selecting an existing story or creating a new one, copy and paste or type in the feedback requested by the customer in the insight field and click "Add Insight"

After successful submission, UserVitals will display the feedback on the conversation sidebar. Click "View Post" to see the feedback on the UserVitals admin portal!

On the UserVitals admin portal, the submitted feedback will be tagged with the Intercom conversation URL, streamlining any future follow up.