Step 1 - Activate the app in Helpscout
Visit UserVitals Settings page
Select the Helpscout section from the sidebar and click the Activate Helpscout App button
You will be presented with the callback URL and secret key to enter into helpscout.
Step 2 - Configure in Helpscout
In Helpscout go to Manage > Apps > Build a Custom App.
Next, click Create App on the left.
Give it a name such as UserVitals and then Choose Content Type = Dynamic Content
Then enter the Callback URL and secret key from the step one.
Choose which MailBoxes to connect it to, and Save.
That's it! The UserVitals Helpscout app is installed. Head to a conversation to view the app in the sidebar.
Your support team will be able to view all past insights submitted from a contact when opening up their HelpScout conversation with direct links to their stories and contact page on UserVitals.