Help Scout Start Guide

UserVitals helps enhance the communication and follow-up happening between your team members and your customers by directly integrating with Help Scout. Learn more about how to integrate UserVitals with Help Scout.

How to connect Help Scout to UserVitals

Step 1 - Activate the app in Help Scout

Visit UserVitals Settings page

Select the Help Scout section from the sidebar and click the Activate Help Scout App button

You will be presented with the callback URL and secret key to enter into Help Scout.

Step 2 - Configure in Help Scout

In Help Scout go to Manage > Apps > Build a Custom App.

Next, click Create App on the left.

Give it a name such as UserVitals and then Choose Content Type = Dynamic Content

Then enter the Callback URL and secret key from the step one.

Choose which MailBoxes to connect it to, and Save.

That's it! The UserVitals Help Scout app is installed. Head to a conversation to view the app in the sidebar.

Your support team will be able to view all past insights submitted from a contact when opening up their Help Scout conversation with direct links to their stories and contact page on UserVitals.