Why You Should Communicate Product Updates With Customers

Your company could really benefit from sharing your new product announcements and improvements with your customers. By doing so, your customers are engaged and aware of the work you are putting in, as well as they see you truly listen to their concerns and work hard to solve them. Communicating with your customers is crucial to maintain good relations with them as well as build a strong customer base.

How to Communicate Product Updates with UserVitals

Using UserVitals to communicate important product updates and releases to your customers and users is easy.

There are many different ways you can share this information with your customers. For one, we help you create and share a product roadmap with your users. Users can see what is currently being worked on, what will be worked on in the future, and what has been completed. Although this can be incredibly helpful in updating your customers, as well as keeping the line of communication open, it’s not a necessary part of our product; you can choose to keep your roadmap private if you’d prefer as well.

UserVitals can also help you set up and maintain a changelog that lists all updates made to your product. This helps keep your customers in the loop with any changes being made and allows them to feel more connected to the product as well - something especially important with standups. Within the changelog, customers can also choose to opt into notifications and alerts to know right away when something new is added to the changelog.