Insights are valuable feedback from customers that you can use to benefit or improve your product. We help pull insights for you from individual pieces of feedback like quotes, testimonials and support tickets, all gathered from users from different sources.
When adding an insight, there are a few fields to fill out to ensure your insight has all the important information necessary.
There are many different ways to add insights to your UserVitals feedback portal. Let's go through each method.
The UserVitals Chrome extension allows you to save customer feedback from any web page and send it to UserVitals as a customer insight. The Chrome extension is compatible with all browser-based tools to allow for a quick highlight & capture.
In a few easy steps, you'll be able to capture valuable customer feedback and send it right to your feedback portal.
Learn more about how to install the Chrome extension.
UserVitals integrations make it easier for your team to add feedback right within your regular work flow. Currently, we have three integrations available:
Learn more about all integrations.
In the admin portal dashboard, admins can manually add feedback by clicking "Track Feedback". While this is an option available, we recommend installing the UserVitals Chrome extension and integrations mentioned above to more easily submit feedback.
Under the Insights tab in the admin portal dashboard, in the top right click on Add an insight. This will allow you to fill out the importance, the customer’s feedback and tag it to a specific story and customer for easy viewing later. If you want, you can link back to where you found the feedback as well.
Create a magic link for a particular customer to grant them direct access to a Story detail page in the customer portal. With this option, you'll give your customers an easy way to access a specific Story to provide more detail on their use case and the importance of their request.
✨ To generate a magic link for a customer:
The customer portal allows customers to directly add new feedback that will get sent to your feedback portal. Any customers that are logged in to the customer portal can simply click the "Give feedback" button at the top right to send general feedback, or click on a specific roadmap item to submit feedback for that item.