An inbox message is a message obtained from a customer that contains feedback within it. These messages are either submitted by customers or your team members and oftentimes may include filler details that aren't exactly useful pieces of feedback. Therefore, inbox messages can be viewed as the original message, which after review from your team, can be converted into an insight and organized into a story.
When adding a message, there are a few fields to fill out to ensure your message has all the important information necessary.
There are many different ways to add messages to your UserVitals portal. Let's go through each method.
Adding Inbox Messages is easy.
Under the Inbox tab in the UserVitals app, click on the Add a Message button in the upper-right corner. This will pop open a modal that will ask you to fill in the Message Title, Message body, Contact, and Source Url. The contact can be set to anonymous in case the details are not available.
Any customers logged in to the customer portal can click "Give Feedback" to submit any product feedback. These will get sent straight to your team's inbox for you to review. It's important to note that only customers with accounts can submit feedback. This helps make feedback traceable so that your team can follow up with any questions.
The UserVitals Chrome extension allows you to save customer feedback from any web page and send it to UserVitals as a customer insight. The Chrome extension is compatible with all browser-based tools to allow for a quick highlight & capture.
In a few easy steps, you'll be able to capture valuable customer feedback and send it right to your inbox.
Learn more about how to install the Chrome extension.
UserVitals integrations make it easier for your team to add feedback right within your regular work flow. Currently, we have three integrations available:
Learn more about all integrations.
Admin accounts will all get assigned a unique email that team members can submit feedback to, and that feedback will show up in their team's UserVitals Inbox.
If a team member is having a customer conversation via email and discovers useful feedback, they can forward that feedback to the email address provided by UserVitals. This feedback will show up immediately in the user's Inbox, along with the customer's email address and name automatically matched to an existing contact, or a new one will be created.
Users can choose between the Team Forwarding Email and Personal Forwarding Email.
Both methods will submit the feedback to the Inbox, but the personal address will show the submitter's ID in the Inbox, allowing for easy tracing of which team member submitted the feedback.