An inbox message is a message obtained from a customer that contains feedback within it. These messages are either submitted by customers or your team members and oftentimes may include filler details that aren't exactly useful pieces of feedback. Therefore, inbox messages can be viewed as the original message, which after review from your team, can be converted into an insight and organized into a story.
When adding a message, there are a few fields to fill out to ensure your message has all the important information necessary.
There are many different ways to add messages to your UserVitals portal. Let's go through each method.
Adding Inbox Messages is easy.
Under the Inbox tab in the UserVitals app, click on the Add a Message button in the upper-right corner. This will pop open a modal that will ask you to fill in the Message Title, Message body, Contact, and Source Url. The contact can be set to anonymous in case the details are not available.
In addition to the admin portal, Inbox Messages can be created or obtained from many other places. Using the Chrome extension, team members can create Inbox Messages which are accessible through the Inbox Tab. In addition, customers can provide feedback through the customer portal which are visible as inbox messages to the team members.
The UserVitals Chrome extension allows you to save customer feedback from any web page and send it to UserVitals as a customer insight. The Chrome extension is compatible with all browser-based tools to allow for a quick highlight & capture.
In a few easy steps, you'll be able to capture valuable customer feedback and send it right to your inbox.
Learn more about how to install the Chrome extension.
UserVitals integrations make it easier for your team to add feedback right within your regular work flow. Currently, we have three integrations available:
Learn more about all integrations.